Voice-first computer and IT troubleshooting.
Having computer issues? Ask Raymond.
Talk or type with Raymond to troubleshoot technology, work through questions, and get to a useful next step. For complex text questions, Raymond can ask ChatGPT, Gemini, Claude, Grok, and Muse for independent input—with your permission—then give you a concise recommendation.
Text Chat works on the web or app. Voice Chat requires the Raymond app.
Text chat included. Voice plans from $19/month. Cancel anytime.
From Question To Next Step
- 01Describe The Issue
- 02Clarify Symptoms
- 03Share Context
- 04Consult Advisors
- 05Compare Options
- 06Get A Recommendation
- 07Choose A Next Step
- 08Request Hands-On Help
One coworker. Voice, text, and trusted perspectives.
Raymond works for individuals, IT teams, and MSPs. Use text chat on the web or in the app, and voice chat in the Raymond app. For complex text questions, Raymond can ask available AI advisors in parallel—with your permission—and synthesize their responses.
Voice-first IT troubleshooting
Describe computer, software, or network trouble in your own words. Raymond helps narrow down the cause and guides you through practical next steps.
Text chat for everyday work
Ask Raymond questions, explain a problem, or work through a task in text chat on the website or in the app. Text chat is included with every plan.
A council of AI advisors
For eligible text questions, choose to let Raymond share a redacted version of your current question and his short request with available ChatGPT, Gemini, Claude, Grok, and Muse advisors in parallel. Attachments, Drive content, and screenshots are not sent. Raymond labels replies, notes missing responses, and gives you his recommendation.
Straightforward plans
Individuals can start with one seat. IT teams and MSPs can choose plans for their organization. Voice minutes are clear, text chat is included, and you can cancel anytime.
Hands-on support when you need it
Individual members can request an attended screen-share session when Raymond cannot resolve an issue. A support technician reviews the request and must send a separate invitation. You choose the screen to share and can stop anytime; the session is view-only, with no remote control or unattended access. The technician—not Raymond’s AI—sees the shared screen.
Security and data
How Raymond Handles Your Data
These items describe how Raymond is built and how it operates today. Data paths depend on which features and providers are enabled. Conversation content, audio, transcripts, provider logs, and application records can have different storage behavior and retention depending on the features your organization has configured.
- You decide when to consult
- Advisor consultation is a separate choice. Raymond sends only the redacted current question and his short request to providers that are available and configured; it does not forward attached files, Drive content, or screenshots.
- No unattended device control
- Raymond does not silently control your computer. Screen sharing is started by you, is attended and view-only, and can be stopped at any time.
- Provider keys stay server-side
- Provider API credentials are handled by Raymond's server and are not sent to the browser or app.
- Account-scoped memory controls
- Conversation memory is tied to your Raymond account. You can turn it off or clear saved history in the conversation memory settings.
- Bounded advisor consultations
- Advisor requests run concurrently with provider timeouts and a configured spending ceiling. A slow or unavailable advisor can be omitted so it does not hold up the rest of the response.
- Human-visible screen sharing
- If an individual requests hands-on help, a technician must review and invite them. The session is attended and view-only; the technician, not Raymond's AI, sees the screen.
Ready when you are.
Ask Raymond about a computer issue, a work question, or the next step you are trying to figure out.